Frequently Asked Questions

If your question is not addressed below, please contact us through our support form and we'll get back to you shortly.

System health

Where can I check the health status of the drives on my IDrive BMR device?
What is RAID health status/Storage drive health status?
What is scrub?

Storage insights

Where can I view the storage utilization details of all my backups?
Where can I find my computer-related storage information?
How do I save backup statistics?
Where can I find storage information for VMware backups?
What type of information is available in the Backup statistics tab?
How does IDrive® BMR optimize data storage?
   
   

Where can I check the health status of the drives on my IDrive BMR device?

The System health tab under Statistics provides comprehensive information on the IDrive BMR device health status. You can check the individual health status of the hard drives (storage and OS drives) from the RAID health status/Storage drive health status and OS drive health status section.

Health status and what they indicate:

  • GOOD: Working fine
  • BAD: Contact support team immediately
  • Predicted to Fail: Contact support team immediately

Note: A unique serial number will be provided to each storage device to identify and replace them if the health status is bad.

Health Status

 

What is RAID health status/Storage drive health status?

The Statistics > System health > RAID health status/Storage drive health status section displays the health status of the storage drives.
RAID (redundant array of independent disks) is a technique of storing identical data in multiple places to secure data during a system crash. It is essential to monitor the RAID health continuously to track the disk health issues. The storage is placed on a RAID-based configuration to provide data redundancy in case of disk failures (applicable for 8 TB IDrive BMR Pro and higher).

RAID Health Status

RAID health status and what they indicate:

  • ONLINE: Devices are working fine
  • OFFLINE: Contact support team immediately
  • DEGRADED: Contact support team immediately

Note: A unique serial number will be provided for each RAID device to identify and replace them if the health status is displayed as Warning.

The Warning status doesn't always imply that there is a critical problem with the RAID storage array. Contact the IDrive BMR support team immediately if any of the RAID devices stop working. Our team will analyze the problem and send a replacement drive. Once you receive the drive, our team will assist in replacing the device over chat or phone support. After the drive is successfully replaced and identified by the IDrive BMR device, the rebuild operation will start. You can view the progress of the rebuild operation in the RAID health status/Storage drive health status section.

 

What is scrub?

Scrub is a repair function that identifies the integrity errors of a storage filesystem, and repairs them to ensure the storage filesystem is healthy.

Note: It is recommended not to start any backup/restore operations during a scrub repair.

Scrub

 

Where can I view the storage utilization details of all my backups?

You can view the storage utilization details of all your backups on the Statistics page.

To view storage utilization details,

  1. Connect to IDrive BMR device interface.
  2. Click Statistics on the RHS menu.
  3. The Storage insight tab displays the total storage utilized by Computers, VMware servers, and the Network shares in the respective sections. The sections for computers and VMware servers display the total actual storage utilized, storage utilized by the backups, and the number of virtual instances and file restore paths.
    storage insights physical machines
  4. The Storage section gives a summary of the local storage utilized by computers, VMware machines, and network shares.

 

Where can I find my computer-related storage information?

To view computer storage information,

  1. Connect to IDrive BMR device interface.
  2. Go to Statistics > Storage insights.
  3. The Computers section displays the total actual storage utilized by computer resources, storage utilized by the computer backups, and the number of virtual instances and file restore paths.
  4. storage insights physical machines

    The Backup Statistics > Computers section below displays the availability of File Restore, Virtualization, and Cloud Replication for individual computers. Click to view and manage the recovery points for any computer.

 

How do I save backup statistics?

To save backup statistics,

  1. Connect to IDrive BMR device interface.
  2. Navigate to Statistics > Storage insight > Backup statistics and go to the required tab.
  3. Select a format from the Export dropdown to save the statistics. You can choose CSV, Excel, or PDF format. You can also print or copy the data on the clipboard.
    storage insights file formats

Note: The value displayed in the Data size column for each computer is not the actual amount of data physically stored. Because of the de-duplication mechanism used in the backend, the space for storing full and incremental backups is utilized efficiently.

 

Where can I find storage information for VMware backups?

To view storage information for VMware backups,

  1. Connect to IDrive BMR device interface.
  2. Go to Statistics > Storage insight.
  3. The VMware servers section displays the total actual storage utilized by VMware resources, storage utilized by the VMware backups, and the number of virtual instances and file restore paths.
    The Backup Statistics > VMware servers section below displays the availability of File Restore, Virtualization, and Cloud Replication for individual computers. Click to view and manage the recovery points for any VM.
storage insights vmware

 

What type of information is available in the Backup statistics tab?

The Backup statistics tab provides details such as backup size, the availability of one more restore path and/or virtual instance, and the availability of a cloud repository. It also allows you to view and manage the recovery points of the machine/share.

To view this information,

  1. Connect to the IDrive BMR device interface.
  2. Navigate to Statistics > Storage insight > Backup statistics.
    View respective backup/data details under Computers, VMware servers, and Network shares tabs.
  3. Statistics Information
  4. Click corresponding to a machine/share to view and manage the recovery points.
    Statistics Information

 

How does IDrive® BMR optimize data storage?

IDrive BMR device optimizes data storage at multiple levels:

  • It uses advanced block-level de−duplication to ensure up to 30% higher storage efficiency.
  • It employs ZFS LZ4, a lossless data compression algorithm, to save storage space and provide better I/O performance. The algorithm ensures fast data compression and decompression speed — it is faster than reading/writing uncompressed data to the storage filesystem.
  • The snapshots feature in the filesystem provides storage optimization. The incremental backups are captured using a base full image backup, only modified data is stored in the incremental snapshots.

To highlight a few benefits of this process:

  • Retention of full and incremental backups is a continuous process and does not require any manual merging.
  • Allows for deletion of any recovery point in the backup chain without affecting the integrity of the chain.
  • Supports fast recovery from any recovery point, without taking time to merge the backups in the chain.